Negative Feedback and Problem Solving

Negative feedback happens when you run a business, but you have a choice in how you deal with it.

When you are feeling emotional about negative feedback, it can be hard to see or hear anything except every negative word now associated with your business. But, often, the people who leave you negative feedback might include some solutions to the issues they experienced. 

And this is true for employees, too. Conducting exit interviews are an excellent way to collect feedback about your organization from a different perspective than your own. But you should be prepared for the possibility of negative feedback. Employees who have front-row seats to these problems are also likely to have ideas about how to fix it. Maybe an employee felt as if the job they do isn’t the one they were hired for. Solutions could include updating job descriptions or hiring different people for differing aspects.

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